Damage Policy

At handover, the vehicle is inspected together with the Renter and any existing damage is documented (photos, written notes, the booking record). The Renter is encouraged to take their own photos at handover. After the vehicle leaves the handover location, the Renter is responsible for any new damage that is not documented at handover.

The Renter is liable for any damage to the vehicle, its accessories or its documents that occurs during the rental period, up to the full repair cost or replacement value, except where the damage is caused by a verifiable third party who has accepted liability or by a covered insurance event.

The vehicle carries compulsory third-party liability insurance (PZP) which covers damage caused to third parties. Damage to the rented vehicle itself (collision, vandalism, theft of parts, interior damage, water/fuel damage) is not covered unless separately agreed in writing.

The following are indicative minimum charges and may be increased to reflect the actual cost of repair, replacement, lost-rental days during repair, and an administration fee:

• Scratch / scuff (per panel): from €50
• Mirror replacement: from €80
• Fairing / body panel replacement: from €150
• Helmet damage or loss: from €60
• Lost key / fob: from €120
• Lost or damaged registration / insurance document: €50 per document
• Excessive cleaning (interior soiling, smoking, pets): from €80
• Fuel / charge difference: actual cost + €15 service fee

In the event of total loss or theft, the Renter is liable for the replacement value of the vehicle less any insurance payout actually received by Scootax, and for all related costs (towing, storage, deregistration, administrative fees).

Damage is documented in a damage report (photos, description, location, time). The Renter is invited to add their statement. The deposit may be applied against the assessed amount; any shortfall is invoiced to the Renter with a 14-day payment term.