Refund & Cancellation Policy

(a) More than 48 hours before the rental start date: full refund of the rental amount.

(b) Between 48 and 24 hours before the rental start date: 50% of the rental amount is retained as a cancellation fee.

(c) Less than 24 hours before the rental start date or no-show: 100% of the rental amount is retained.

The refundable security deposit is always returned in full on cancellation (regardless of timing), unless a vehicle has already been handed over.

If the Renter wishes to return the vehicle before the agreed end date, an early cancellation must be requested from the customer dashboard. The Renter must then return the vehicle to a Scootax office or agreed location for manual inspection by Scootax staff before any refund is processed.

No automatic refund is issued before manual inspection. Following inspection, Scootax may deduct from the refundable deposit any of the following, where applicable: early cancellation fee, unpaid rent, vehicle damage, missing fuel or accessories, traffic fines, cleaning, and administrative charges.

The remaining balance of the deposit (deposit minus deductions) is then released or refunded manually from the Scootax admin panel to the original payment method. Unused full days/weeks/months of paid rent are not refunded unless otherwise agreed in writing at handover.

Scootax may cancel a booking if (a) the vehicle becomes unavailable due to accident, damage, theft or mandatory maintenance; (b) the Renter does not satisfy the eligibility requirements at handover; or (c) the Renter cannot be identified at handover. Where Scootax cancels for reasons not attributable to the Renter, the rental amount and deposit are refunded in full.

Refunds are issued to the original payment method. Processing typically takes 5–10 business days depending on the issuing bank. The refundable deposit is released after the vehicle has been returned and inspected.

For refund disputes, please contact support@scootax.sk with the booking reference. As a consumer, you may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.